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| See How Easy It Is | Pay and Get Started |
| “ Dear David Thank you so much for all the helpful information. The aga is now working again beautifully! Your £36 joining fee has been the best money I have spent in a long time. Your service has been next to none in the brief time we have been with you. I shall certainly be recommending you to all my aga owning friends – and I do have a few! My thanks and very best wishes Jane ” |
| Jane W., Chipping Norton, Oxon |
| 20/11/2008 |
| “ Hi David, Thanks for the swift response. Had to do an oil flow rate test in the end and this was less that your recommended value. Checked the OCV filter, it was clean. Checked the oil tank filter and it didn't look too good. I replaced this and re-checked flow rate and, surprise surprise, the flow rate was now within your guidelines. Re-lit the Aga and it is working superbly, and reached operating temperature within 6 hours. The last time I had the oil tank filled, it was a bit on the low side, so I guess some sludge was disturbed. The oil central heating boiler works on the same oil line and seems to be OK, but then again, maybe not. Anyway, it must have been 2 years since the Aga was serviced and it was a mess, all coked up etc. So a combination of factors seems to have contributed to the problems, all now resolved with your assistance. So, following your instructions I now have the cleanest, shinyest (and hottest) Aga in England. Six-monthly services from now on. Many thanks Aldo, Newton Abbot, Devon p.s. Best £36 quid I've spent for ages. ” |
| Aldo D-G., Newton Abbot, Devon |
| 19/11/2008 |
| “ Dear David, My wife and I moved in our new house in September, we lit the Aga and it ran for about 5 weeks very well, but then it started dropping in temperature over a week or so. We phoned the last person who had serviced it but they didn't return the call so, being a Professional Engineer and enjoying repairing mechanical things decided to go online to see if I could find a set of instructions or manuals for the Aga. I came across your website, paid and downloaded the instruction guide to servicing an Aga. I think I paid Saturday morning, received the password around lunchtime, and printed off the guide in the afternoon. I had all the necessary tools and consumables to hand so decided to try it on Sunday morning. Switch off the Aga Saturday night, had a cold breakfast! on Sunday morning, and set about servicing it. Well, 1hr 15mins later she was back together. As most people find the burner was completely carboned up, scraped it all away and cleared the oil passages with an appropriately sized drill and reassembled with the old wicks. Allowed the oil to flow for half an hour or so and it re-lit instantly. My wife cooked the Sunday roast that afternoon on it for supper time ! The heat came back that quickly. It has run faultlessly for a week so far so fingers crossed. I think the next service in 6 months time will need new wicks, but at least I can plan for it now. Many thanks for publishing this information, an easy to follow and clear set of instructions, that will now save me £150-£200 a year in service bills ! Regards, David P. ” |
| David P., East Haddon, Northants |
| 16/11/2008 |
| “ David I just wanted to let you know how successful our 1st Aga service has been thanks to your instructions.I have to admit that although I'd read how straightforward everything was I'd kept putting it off but I needn't have worried. The step by step instructions were faultless.Every picture looked exactly like it did on the Aga and most importantly everything went back together again afterwards.There was a huge satisfaction in seeing the new wick light first time and the Aga come back to life. Before service the Aga was running at 4.5 on the thermostat and not reaching full temperature.It is now set on just over 3 and running perfectly. Thank you for saving us a fortune in servicing bills and also giving me the confidence to tackle something I would never have thought of doing before.The knowledge of knowing that you've done the job properly is priceless. Regards Bob Ch. ” |
| Bob C., Osmotherley, Cumbria |
| 15/11/2008 |
| “ Hi David Finally got the AGA going, It was the bent pipe that was not level, slight adjustment and I was away, working perfectly., (even my Wife was impressed) Thank You for the help by phone much appreciated, I can now service my Aga confidently every time, now I have completed the task once, it is relatively simple, David articulates the resolve to the problem simply, its great to know you have an expert to talk you through if needed. I recomend this service they are 1st class, instructions are simple and easy with detailed photos. The feedback to improve it further is making sure the oil feed pipe is straight and everything is level, well worth a second check. Part of the maintenance kit I would include is a thin wire brush type attachment for your drill, to really get the elbow joint and casting hole really clean. Thanks again. Jim ” |
| Jim P., Stanhope, Co Durham |
| 07/11/2008 |
| “ David Just a quick email to thank you for your assistance and assurance that fixing my cooling AGA is within my ability (and if not, that you'd be there to help). Following purchasing your instructions on service an AGA it showed me how the AGA worked (or didn't in my case) and all became clear; it was like someone switching on the light. Your instructions were clear, concise and explained exactly how things worked and showed me what I was missing with my previous attempt of servicing my AGA (a previous person had cemented the crucible lid!). I happy to now report the AGA is now operating at the correct temperature and I can put away my tools, for another 6 months any way! I now have two happy dogs who have taken their places in front of the AGA. Steve ” |
| Steve C., West Melbury, Dorset |
| 06/11/2008 |
| “ Dear David, Unfortunately the eloquence of Quintin Hogg evades me shame really as I would have loved to write a letter like he did. As a 'careful' AGA owner ( as we all have now become) finding your company/ website has been for me the finest thing since sliced bread, I now know that I have been correctly servicing the 'beast' for the last 18 years, but when a low temperature fault reared its ugly head being able to speak to yourself was very reassuring, and your immediate dispatch of the oil control valve, the offending part, was an overnight delivery revelation, it took me 5 hours to sort out, mostly taken up with getting the high fire flow rate correct, but subject to tonight’s roast it looks like its behaving better than ever before , which makes me think it was never set up correctly in the first place. Anyone who has to change the control box should take your advice, keep calm, get rid of everyone in the house and concentrate on the job in hand , it was well worth it. Very many thanks. Graham ” |
| Graham W, , Ormskirk, Lancashire |
| 03/11/2008 |
| “ Hi, Just carried out my first DIY service 4 weeks ago following your instructuons whilst the aga was shut down for the 'summer'! Fired it up yesterday and it's now running beautrifully. It was a most enjoyable experience because I could understand how it worked and how simple it was to do. Thank you indeed. Regards, Paul S. ” |
| Paul S., Lambourn, Berkshire |
| 15/09/2008 |
| “ Just to say did my very first AGA service this morning, and following your instructions to the letter was an absolute success (you really do need the 30 mins coffee break !! Obviously not been serviced for some time.
Lit first time and all done in 1.5 hours (including the coffee).
Many thanks for the clear and easy to follow instructions, the membership has more than paid for itself in the first service ! Best regards Mike T. ” |
| Mike T., Ilminster, Somerset |
| 06/09/2008 |
| “ I would like to congratulate you on the excellent instructions and advice
that you supplied for servicing my AGA. The parts I ordered arrived the next
day and were exactly right for the job. The instructions were detailed easy
to follow and allowed me to carry out the service without difficulty - it
lit first time and your instructions even covered the "popping" which could
have caused concern. Your friendly and helpful approach to questions on the
telephone was also very much appreciated. I will not hesitate to continue
to service our AGA myself - at least that way I know it has been done
correctly. I will not hesitate to recommend your company to anybody I come
across with an AGA. Guy C. ” |
| Guy Ch., Cryake, York |
| 06/09/2008 |
| “ Dear David You asked for feedback and I can’t believe that it was so easy. Took an hour for a really big clean of the Aga and the service. Kicking myself that I have wasted so much money on servicing over the 6 years that we have had the Aga. Best wishes Richard ” |
| Richard S., Shapwick, Somerset |
| 05/09/2008 |
| “ I have now successfully serviced my AGA with your instruction for three or four years. A neighbour asked me to sort out a friends AGA that had been badly serviced and they commented on my exceptional attention to detail when sorting their AGA out. I said it’s thanks to the AGA club approach that pervades at AGAdiyservice. I refused payment and accepted a signed copy of the author’s soon to be published book on Welsh houses. I suggested if he keeps writing books I’ll service it for him!!!! Regards, Graham ” |
| Graham O., Borth, Ceredigion |
| 01/09/2008 |
| “ David, Just sending you a quick message to say a big thank you for all the time and help you have given in getting our Aga up and running again. The replacement transformer arrived very promptly on Saturday morning and by Saturday evening we were back up and cooking again. I do feel that I have learnt a lot throughout the process but it has been really helpful to call and confirm things with you along the way. Kind Regards Steve ” |
| Steve D., North Carlton, Lincs |
| 18/08/2008 |
| “ David Your reply is more thorough than I could have hoped for - I will definitely be recommending your website to others. Thanks you, and I'll let you know how I get on. The Aga was switched off last night, so now I can get into action and hope for a good result! Thanks again. Toby ” |
| T.S. Crediton, Devon |
| 19/07/2008 |
| “ Old Glory is now back alight! Thank You! Tracey ” |
| Tracey T-J, Great Hucklow, Derbyshire |
| 02/07/2008 |
| “ David, Just a note to thank you for your comprehensive and invaluable help. The new control unit was installed with minimal fuss and after carefully checking the oil level in the burner the Aga was lit, reaching operating temperature with unprecedented speed which rather confirmed my suspicions that the old unit had been slowly failing for a while. Keep up the good work. Best regards, Marcus ” |
| Marcus W., Sittingbourne, Kent |
| 09/06/2008 |
| “ Thank you again David for a good diagnostic tip which isolated the problem to the electrics. Once I was sure that that was the problem I took the cover off the thermostat to find some an ancient (pre-plastic era) flex which had just rotted away. I spliced a new piece in and all is well. Regards, Marcus ” |
| Marcus W., Sittingbourne, Kent |
| 20/05/2008 |
| “ David I contacted you this morning and joined your scheme mainly because when I relit my AGA last night after a wick change and service, I was having trouble keeping it alight, which prompted me to phone and speak to you this morning. Many thanks for your follow up email and advice. I have checked and slightly adjusted the oil levels and relit the burner. It now seems to have settled down and is vaporising nicely so I hope that all is now well. Chris ” |
| Chris H., Axminster, Devon |
| 12/05/2008 |
| “ Dear David, Many, many thanks for your 'service'.... Ordered on Friday, wicks and drill arrived Saturday!! Excellent.... Instructions, first class... Given that we had our Aga 'professionally serviced' for the last 5 years, (last 'service' 6 months ago), I could not believe the amount of hardened soot which was in there! Thanks to you I now feel it's had a proper job done, and I did it myself!! It lit first time no problems, and flame stabalised very quickly indeed.. If the 'professional' had not let us down, AGAIN, we would still be paying £130 a time!! Once again, many thanks.... John ” |
| John B., Nantwich, Cheshire |
| 30/04/2008 |
| “ Dear Agaman Just a note to say that the service information was clear and easy to use and everthing worked like clockwork. My wife has insisted that I undertake all future servicing as it is predictable and cost effective. Well done for a good service. Regards Andy S ” |
| Andy S., Saffron Walden, Essex |
| 09/04/2008 |
| “ David, I feel like I’ve met a new best friend. No more grovelling for service engineers who never reply (unless it’s mid-summer of course), and no more parting with £90 a visit, for a job half done. If any ladies out there doubt they could do this they need not worry. I’m built like a sparrow. They just need a bit of determination and a soft kneeler! So, many,many thanks. What a fabulous website, and just about the best £30 I’ve ever spent. I ended my day feeling very pleased with myself, although smelling vaguely of domestic heating oil!! I can’t remember the oil burning so uniformly before - and no popping noises. Best wishes and I’ll be ordering wicks in six months! ” |
| Julie O. Debenham, Suffolk |
| 07/04/2008 |
| “ I can't thank David enough for all his help and support over the last few days. I have been servicing my AGA for a number of years ... I started after my AGA service man retired .... I wish there had been this website then as I didn't really know what I was doing and it was trial and error .... Anyway the other day my AGA temperature dropped in heat .... not by a lot but enough to make things difficult. I was told that the AGA service man would charge me £70 for the first half hour and £35 for every half hour after that. So I decided to email David and find out if whether he could help me if I joined up ..... I got a long letter back with things to try but more than that, he suggested I phone him and he talked me through different procedures .... His directions were very clear and he was calm and reassuring ..... Anyway I am delighted to say that in spite of the snow outside .... my kitchen is once again warm and welcoming .... thanks to my AGA and David ... ” |
| Lindy S., Beaulieu, Hampshire |
| 06/04/2008 |
| “ Many thanks for the reply.
Using your helpful instructions I have managed to get the Aga back up to its correct temperature, something two visits in a week by engineers from Hoad and Taylor were not able to do. Aside from feeling pretty pleased with myself it has also saved me a massive amount of disruption in having to take a third day off for yet another engineer visit. For me, the fee for your information has been more than worth it. Thanks Ken ” |
| Ken T., Woodcutts, Dorset |
| 04/04/2008 |
| “ Dear David, I can finally report that the aga is running better than ever. The seepage has stopped, the flame is a much better blue, and the kitchen is thankfully free of fumes. Temperature wise, it seems to be performing better than it has in a long time. Many thanks for all of your help throughout. Your calm manner was very reassuring to this novice and I now look forward to the next service with confidence. Best wishes Richard ” |
| Richard E. , Compton Dando, Bristol |
| 04/04/2008 |
| “ Dear Aga DIY, I got fed up with my Aga service engineer not returning calls, and in my Internet search to find out what was wrong with my Aga, came across your site. I subscribed and ordered wicks, but being as it was Easter weekend knew they wouldn't be a post delivery for a couple of days. Decided to go ahead and do the service, if the old wicks were serviceable I'd replace them, otherwise I'd wait for the new ones. Doing the service from your instructions was a breeze, the old wicks were just about OK, so re-assembled and re-lit. Aga is now burning as well if not better than it has for years, very quiet with a perfect blue flame, thanks. ” |
| Robert S., Hungerford, Berkshire |
| 27/03/2008 |
| “ Package arrived OK, followed instructions, it works better now than before. I cannot believe how easy it is, I certainly will not be stitched up by calling an engineer out again. Many Thanks Jon V. ” |
| Jon V. Grantown-on-Spey, Moray |
| 27/03/2008 |
| “ Dear David, many thanks for your friendly and helpful advice. We have owned our Aga for about ten years and have had it serviced every six months since. You can imagine the cost. This time, luckily as it transpires, the engineer was on holiday when the aga decided to cool. Fortunately a friend who recently subscribed to your "club" suggested I do it myself. I contacted you and the mysteries of the Aga were explained in terms so simple that I felt confident about tackling the job myself. My only worry was the weight of the barrel as I am severely restricted in what I can lift, this problem was overcome by the purchase of the Barrel Winch. The Aga is now working beautifully, at least as well as when the professionals did it!! We now have a happy wife, happy labrador, warm kitchen and a generally good feeling that a job well done provides. I hope the Aga goes on for its second 55 years now. Incidentally the winch is now available for hire from www.hirecentres.com for those need lifting help. Many thanks and kind regards, Simon Jones ” |
| Simon J. Breedon on the Hill, Derbyshire |
| 27/03/2008 |
| “ "I found the instructions precise as well as informative in the whole service process. I had completed the task in well under the hour. AgaDIYservice were very helpful in identifying and rectifying further issues with my particular Aga which is now working normally. Thankyou." Regards Andrew ” |
| Andrew T., Matlock Moor, Derbyshire |
| 25/02/2008 |
| “ Thankyou for providing an excellent product.
I am very sceptical of buying things from the internet, especially when things appear too good to be true. I moved to this in the summer just gone, six months ago. We bought the house from a couple who had lived here for just one and a half years, and had not had the Aga serviced in that time. I am assuming that the people who sold to them felt reluctant to pay for a service while in the process of selling. Therefore i would predict that the Aga had not been serviced for up too two and a half years, and i was beginning to wonder why it was'nt cooking my tea too well!! Looking into the matter it became apparent the service should be done six monthly. This explained a lot. The cost of a service by a company seemed way too expensive, especially twice a year! You have provided a solution at a fraction of the cost and a small ammount of my time. I have learned something new and interesting and my Aga now cooks perfectly! Some advice for people thinking of buying your product: a) Go ahead with confidence b) You need no prior knowledge of an Aga c) Do not under any surcumstances tell your wife how simple (with the provided information) servicing your Aga is. This will then give you, every six months, what i am going to call an Aga Day. One hour of effort and the rest of the day to your self, but only if you don't let on how easy it is. Thanks again. Mr Davies. 28/01/08 ” |
| Carwyn D., York, N Yorkshire |
| 29/01/2008 |
| “ Dear David Just to let you know that, yesterday, we did our first Aga service with your instructions. It was very easy - took about an hour and half, and that was because my husband was determined to get all the soot out! We think we did a more thorough job than the previous service which cost us well over £100. Your instructions are brilliant and very clear, and your delivery of the wicks was very speedy. Whilst he did the service, I took the opportunity to deep clean the Aga, also using your helpful tips. We now have a sparkling, efficient running Aga, and will feel confident about servicing the Aga ourselves in the future. Thank you so much. Pippa and Pieter G. ” |
| Pippa G., Godalming, Surrey |
| 27/01/2008 |
| “ Dear David, I was delighted to receive the new Aga wicks & Heldite on Saturday morning, having only placed the order on Friday lunchtime. Brilliant service! The Aga service was trouble-free on Saturday morning too, thanks to your instructions. Many thanks & regards Jon G. ” |
| Jonathan G., Winchester, Hampshire |
| 07/01/2008 |
| “ My partner ordered the instructions for me as the aga was losing heat, when she got home it had lost heat totally and was out! Must be psychic! Surprise surprise my job last night was to service the aga. The whole task took about an hour, left it to stand for an hour and lit. Even with the old wick in it works perfectly and temperature spot on this morning. Thanks ever so much for such great help. Kind regards, Graham H ” |
| Graham H., Spalding, Lincs |
| 04/01/2008 |
| “ I had watched the engineer service our Aga in the past and realised that it
was not difficult. However, having your instructions to hand gave me the
added confidence to do the job myself. It was indeed straightforward and
well within the capabilities of any practical person. My wife even feels
confident to carry out a service herself, if need be, and she is certainly
not mechanically inclined. Furthermore, after just one service we have more than covered the cost of your advice when compared to the usual service charges. Thank you and best regards, Joe G. ” |
| Joe G, Matlock, Derbyshire |
| 31/12/2007 |
| “ Dear Mr Badham Firstly thank you for ringing late in the evening and patiently working through how to kill our dragon. The next morning, yesterday, I sat down on the kitchen floor and carried out every check: following the script without taking any short cuts. Needless to say after lighting the burner the Aga is quietly getting on with keeping the house alive. Thank you not just for the excellent set of instructions but most importantly for demystifying the whole process and giving me confidence. We would be happy for you to add us to your feedback, should you wish. Again thanks from a very happy and satisfied customer, Peter K-H, Guestling ” |
| Peter K-H, Guestling, East Sussex |
| 29/12/2007 |
| “ AGA going on full bore, thank you so much. I have learnt so much, thrown away the cement etc. Happy Christmas ( what about oil fired boilers - I have three?) Yours, Anthony H. ” |
| Anthony H., Scaniport, Inverness |
| 24/12/2007 |
| “ David - my feedback, for addition to your site.
Our Aga started to lose heat at the weekend, 2 months after its last
service. Certainly a worry a week before Christmas and bad enough trying to
get an engineer at the best of times. I was sceptical, but after reading the
comments, thought I would give it a go, especially given that one of the
comments was from someone nearby in Allendale - kind of felt a bit more
real!
Within 5 minutes of my Paypal payment, the password arrived. I also ordered
a wick, but eagerly proceeded, hoping the old one was OK.
The old wick was OK and there was a lot of carbon about. I cleaned
everything and lit up. Next morning - half heat and a yellow popping flame
(feeling worried now).
Then I called the help line, spoke to David who diagnosed the problem
immediatly - Carbon on crucible lid preventing a good seal. He also followed
up with a comprehensive e-mail of further suggestions if this failed. I
cleaned the lid by putting the handle into a drill chuck ( had a similar
effect as a lathe when spinning). I cleaned it with Emery paper and wire
wool - clearly this had not been done for a very long time. I also adjusted
the height of the burner which I found to be quite away out when checked
with my spirit level. I relit and it worked just fine with a far healthier
blue flame than before. I actually feel that by using these instructions and the subsequent support, that my AGA received far more than a professional service. I will continue to service my AGA in the future with confidence. Philip K.Ninebanks, Northumberland ” |
| Philip K., Ninebanks, Northumberland |
| 19/12/2007 |
| “ I have to say that could possibly be the best £35 we've spent! The email with the password came through within 5 minutes, and the wicks arrived the next day, with a friendly handwritten note (nice touch). The instructions are so clear and easy to follow - it took me and my husband 30 minutes to do the full service, and the most difficult bit was undoing the slightly stiff connectors! I have to say I was slightly sceptical - you never know how genuine the 'satisfied customer comments' are. Believe me, they are genuine! We have saved £60 straight away and nearly £100 every time we do the service ourselves in future. What a bargain. Must also mention the huge sense of satisfaction at doing the service ourselves and sorting out our rapidly-cooling Aga - it is now running at the right temperature, but we have had to set the dial lower! Thanks very much for a tremendous service! Stephanie & Mark F, Leicestershire ” |
| Stephanie & Mark F., South Croxton, Leics |
| 06/12/2007 |
| “ Dear David I have just completed my first service of our Aga using your brilliant instructions, it couldn't have been any easier. I followed your clear and illustrated guide and found everything was detailed and easy to follow and I have now saved 80 pounds by not using the Aga service department, even after paying for your instructions. I would like to thank you for providing us Aga owners with the opportunity to service our own in complete confidence. Regards Ron ” |
| Ron S. Hanbury, Worcestershire |
| 29/11/2007 |
| “ Dear David, I apologise for the time taken to update you when your response to my request for assistance was by return. However I am pleased to report that your advice was invaluable in systematically tracing the fault to the heater unit, it would appear that the arm had become bent during recent kitchen replacement works. The Aga now runs without sooting up, a nice blue flame, albeit it appears to take longer to fire back up following reaching the desired temperature, I guess this is due to the "hammer" arm having been bent and not back in its original position. I may need to replace the heater unit if fine tuning cannot be achieved, but for now I am happy and relieved that with your assistance we have heating and once again have hot food! Regards cw ” |
| Clive W. St. Clears, Carmarthenshire |
| 27/11/2007 |
| “ I just wanted to agree with all the feedback! Our aga started to lose heat last week and I couldn’t get hold of our usual service chap, I spoke to my sister and she recommended your site. I downloaded the instructions and the wicks arrived the next day, my husband was so keen to get started that he did the service on his birthday and he is very pleased with himself that it is working more efficiently than before. So not only money saved but personal satisfaction of a job well done yourself. Thank you! Best wishes, Fay ” |
| Fay M., Ashburnham, East Sussex |
| 23/11/2007 |
| “ Dear AGA DIY Service
Servicing process went very smoothly - full performance miraculously restored - wife very impressed! With thanks Alex C ” |
| Alex C., Ashbourne, Derbyshire |
| 13/11/2007 |
| “ Hello, Some weeks ago I subscribed to your aga service and at last, and rather belatedly (sorry) here is my feedback. I decided to have a go with your instructions after being totally let down by the engineer who usually serviced my aga – for some reason he just seemed to lose interest in my business and despite many attempts I was unable to find another engineer before the winter. Following my purchase via the internet, the site access was immediately available (good start) and the ordered wick arrived within a couple of days complete with a personal ‘good luck’ message which was a really great touch. The instructions were a piece of cake and within an hour I was up and running despite the aga having been out of service for the best part of 18 months. It is now performing way better than ever before and I am able to keep it at the absolute lowest level on the temperature gauge. I get loads more ‘miles per litre’ than at any time in the last five years and also have the satisfaction of doing it myself for half the price of the usual service. A great site which really does what it says on the tin and providing you have the confidence to have a go I would say that virtually anyone would be able to successfully complete a service. Thanks for a great product Dave ” |
| David, Mattishall, Norfolk |
| 05/11/2007 |
| “ "David helped identify my aga problems quickly (blocked oil filter + faulty OCV) and then sent the appropriate parts to correct the problem immediately saving me considerable time and cost with an Aga retailer. Davids depth of aga knowledge is outstanding (and Ive been servicing my oil aga for 10 years) and his rapid response to emails helped me diagnose and fix a serious problem within a few days myself. He even has the right parts available immediately at a competitive price...many thanks. Stewart in Hampshire (another satisfied customer)." ” |
| Stewart W. Rake, Hampshire |
| 31/10/2007 |
| “ Thank You for sending the drill bit so quickly. My husband serviced the Aga
this afternoon, and the whole operation went very smoothly, and to plan.
Amazing! It is now warming up nicely. Everything is as described on the
website, and I wish we had known about you 5 years ago. Looking forward to
doing the next one! Thanks a lot, Tracey T J ” |
| Tracey T J, Great Hucklow |
| 27/10/2007 |
| “ Dear David Many thanks for the excellent advice you gave over the telephone recently and for the swift despatch of a new oil control box. My Aga is now running better than at anytime in the past few years! For anyone unsure whether to purchase Agadiyservice don’t hesitate, you only need a little common sense and a basic ability to handle a few simple tools. Best regards Barry M – Ashford, Kent. ” |
| Barry M., Ashford |
| 25/10/2007 |
| “ Hello, I have got around to giving my feedback at last. I was very undecided about paying for the service you offered but eventually convinced myself to take the plunge. I'm so glad I did! The aga servicing instructions are very easy to follow and will continue saving me a considerable amount of money over the coming years. Alas, I was having problems with a decreased temperature and the service did not solve it. You then sent me a comprehensive email with possible problems and solutions listed and (after a friendly phone call) I eventually traced the cause back to a clogged filter on the oil tank. Your help has given me a much greater understanding of my aga and has saved me a great deal of money. If anyone else is unsure about the initial cost, go ahead, it's well worth it. Many thanks for all the help, Daniel ” |
| Daniel G., Chacewater, Truro |
| 15/10/2007 |
| “ Hi,
Thanks for the instructions. I found them very easy to follow and the aga
was serviced and up and running again in a few hours. I've had the aga for a
couple of years and haven't known anything about it other than how to turn
it off. I didn't even know how to relight it, so it's great to feel I can
service it, relight it and save a few ££. Thanks, Alex ” |
| Alex G. Anstey, Leics |
| 05/10/2007 |
| “ Dear David,
Thank you very much for the wicks you kindly sent me. I am very glad that Erik has subscribed as well. He had the same revelatory experience as me, finding that we could, with your clear instructions, service our own agas. Though, I'm not sure what we will find to talk about now that we can't moan about the cost and quality of aga service engineers. I really appreciated your straightforward, clear, helpful and successful instructions, but was still amazed that I was able to do it. It was very re-assuring to be able to talk to you on the 'phone and the FAQs section was also very useful and gave me a better understanding of how the aga works. The best thing is knowing that I can relax if I see the temperature starting to drop 3 days before Christmas, as I now have the power to service. Many thanks and best wishes, Rory D. ” |
| Rory D. , Aylesbury |
| 02/10/2007 |
| “ Better instructions than we got from the installers of our aga - really useful and simple to use. User tips also useful. Thanks, Sue ” |
| Sue P-E, Wetherby |
| 02/10/2007 |
| “ Thank you so much for taking the time to help me with my problems yesterday.
I replaced my oil tank due to it splitting over two weeks ago & have been
trying to get the Aga working since then. After carrying out the advice you
gave me it was running within three hours. It now works just as Aga
intended!
Once again thank you. Kind regards. Andrew. ” |
| Andrew B. Sussex |
| 28/09/2007 |
| “ Dear David, Ordered your Aga service instruction manual back in February 07 and have now successfully completed 2 services and saved over £200.00. Your instructions are so easy to follow and I would thoroughly recommend them to others. Thanks, Paul Hertfordshire ” |
| Paul L. |
| 18/08/2007 |
| “ Dear David Badham I signed up with your Aga DIY Services last Monday and spoke to you on the telephone a few days after that, asking your advice about fumes and smell blowing back into the kitchen. I want to thank you for the clarity of your service instructions. Although I have been doing my own routine servicing for about twenty-five years I was very glad to see these and to have confirmation that I had more or less being doing the right thing. But more than this, thank you for your advice over the telephone. You were quite right about a blocked flue. It was not straightforward to clear it since there is an angle that is too sharp for my rods. But I improvised something and cleared a lot of soot. Seems to be fine now. With best wishes, John H ” |
| John H, Buckfastleigh |
| 13/06/2007 |
| “ David Just a quick note to say thank you for your help both on the phone and by email in helping me track down the fault with my Aga. The heater control unit arrived the next day and was fitted in 5 minutes, giving us back thermostatic temperature control (which for some reason is more accurate than before as we can now adjust the thermostat to keep the temperature exactly on the black line which we couldn’t do before). In addition your service notes are superb. They have saved me three services to date that would other wise have cost £60 + vat each.. Kind regards ” |
| George H. East Ayreshire |
| 29/05/2007 |
| “ Your instructions are brilliant, the pictures really helped. Did my first service last week, AGA had been running cool for some time, but I was reluctant to fork out £100 approx for "official "service. Changed the wick and cleaned out the gunge. This helped a little with the heat, but still not right. Found out that my oil flow was insufficient, so after studying your bit on the control valve I found that my problem was a sticky control valve. Manually moved it over its travel a few times and now it is freed up. AGA is now running beautifully. Stephen C. Co. Antrim ” |
| Stephen C. County Antrim |
| 01/05/2007 |
| “ Thank you for your email re the service instructions.
Aga is now running perfectly thanks to the advice provided. It turned out that the problem was the elbow joint under the burner was still clogged and this was cleared when I drilled it out. Prior to this the fuel had been getting through when on full setting but was so restricted that as soon as the regulator was turned down the fuel couldn't get through and the Aga went out. My situation had been complicated because we hadn't set up the Aga properly when we refitted the kitchen and the fuel reservoir was too high. The instructions on your site and the telephone and email advice you provided allowed me to set up the Aga properly, service it fully and now it is working more efficiently than it ever has. I am now totally confident that the next service will be very straight forward. Thanks again, we will certainly recommend the Aga DIY Service to friends. ” |
| Jill & Steve S. Aylesbeare |
| 27/04/2007 |
| “ Thank you so much for your excellent service.I downloaded your instructions and within 24 hours my Aga was running perfectly. We live on a farm and rely on the Aga at lambing time to revive poorly lambs. When it decided to go 'cold' last week I wondered how long I would have to wait for a service engineer to come and fix it. Last time it was about 3 weeks. However, by following your easy to use instructions it is now working perfectly. I also received the new wicks within 48 hours. Thank you for an excellent service. Joan R. Alston ” |
| Joan R. Cumbria |
| 27/03/2007 |
| “ Registered on the Tuesday – the wick arrived on the Wednesday. I handed it to my husband and with out much effort on my part – he was able to give the aga probably the best and most thorough service it has ever had!! All back up and running in just over an hour. He is so pleased with himself, thanks to you. Thank you,Paula McA. ” |
| Paula McA., Great Kimble |
| 24/03/2007 |
| “ I followed your instructions, and after a quick T/C for clarification, ("what's a crucible") the service was completed in approx 80 minutes. I relit it and Hey Presto, it was fully operational again. I used to say "Give me a guitar, mandolin, piano and i'll play you a tune... anything mechanical... forget it!" Now, I can confidently reach for the overalls, strike a macho pose AND save myself a few Euro into the bargain!! Give a man a fish & he'll eat for a day... teach a man to fish & he'll never go hungry. Many thanks. Peter, Co. Mayo, Ireland ” |
| Peter D. Co Mayo |
| 16/03/2007 |
| “ Just wanted to say thanks for enabling me to successfully service our Aga after it started falling in temperature. Your advice was spot-on! ” |
| Matthew B., Pontefract |
| 14/02/2007 |
| “ Hi David You said that you thrive on feedback so I thought I would give you mine. Having done my Aga, which gives one a surprising sense of self satisfaction, I have suddenly become very popular with my Aga owning friends. Just last evening I helped a pal out by servicing his as he couldn't get an "official" service agent for a week. So Aga servicing; how to win friends and influence people. Many thanks for your knowledge ” |
| Jeremy J. , Kineton |
| 13/02/2007 |
| “ I think the website is very good- but having an interested and informed telephone respondent makes the service absolutely first class. I would be interested to know more about the control unit / accessing and cleaning the filter in it....and due to my experience with the fire valve I think that it would be good to have something about that.... Well done ” |
| Nicholas H |
| 27/01/2007 |
| “ Our 4 oven Aga had started to go out for no reason and I was about to call our regular engineer when I remembered your site. Your instructions were spot on and I was amazed when I took the burner out to find the pipe, connection and bowl at the bottom of the burner full of carbon. The service took 40 minutes, was easy and now our Aga has performed beautifully ever since. We had it serviced once or twice a year (costing between £80 and £100) so this is the best money I have spent for a long time. Do you know how to service oil fired central heating boilers? Many thanks for great instructions. ” |
| Rob W. Saffron Walden |
| 19/01/2007 |
| “ I had a common problem with reconditioned AGA installations - a shoddy installer who spent no time with the careful set up that an AGA needs to run well. I have serviced my own AGAs for years, but expert advice from David at Agadiyservice gave me the confidence to check all aspects of the set up, including flow rates, control valve height, filter checks etc. I found 2 problem areas, corrected them and now have a lot more understanding of these simple but temperamental machines. Now instead of running short of heat on maximum setting I have it balanced and burning with a true blue flame. Its great to meet a true enthusiast who encourages others to look after their AGAs properly, with the added bonus of saving the ever increasing cost of service engineers. ” |
| Tim & Pamela M, York |
| 19/01/2007 |
| “ I accessed the instructions at the weekend, and was so enthused by them and by your e-mail yesterday that I set to there and then! It might be worth pointing out that rather than disconnect the pipework and draining the oil from the burner after doing the depth-of-oil-check, it's far less messy to lift the hotplate off and assemble the perforated concentric rings and top plate from above. These are very minor points - overall your instructions are excellent and your willingness to give advice via e-mail, even at weekends, makes the whole thing very good value for £35 ” |
| John K, Alcester |
| 16/01/2007 |
| “ Dear Rayburndiyservice Thanks for great instructions as I have recently carried out very succesful servicing of my Rayburn Royal OF7. It was money well spent. I was particularly pleased to see that a reminder came through the post for a service from my existing service agent. The quote was for £95 +VAT and parts. Therefore I estimate £120+ ... As you can imagine I have cancelled it. ” |
| Andrew M, Hawkhurst |
| 16/01/2007 |
| “ Your maintenance instructions are great, I had no trouble in following them, and having carefully not touched the themostat setting, I had to reset it appreciably lower after "my" maintenance efforts! The only additional tool I needed was a 3/4" spanner for the junction onto the burner bowl. ” |
| Bill W, Dumfries |
| 16/01/2007 |
| “ David,
Just a quick note.
Great service, great instructions and great end result. Sadly mine has been converted to oil and the hotplate is damn heavy!! ” |
| Nigel W, Wicklewood |
| 10/01/2007 |
| “ I have now paid the £35 & ordered some wicks - all very good value I have to say, particularly as I decided to get the engineer to do the work this time as the Aga was not working - in fact, as I expected, it just needed servicing as described by you, & is now working well. Needless to say, I watched the whole process carefully, and also asked some questions. The charge was £110! I will certainly doing this myself from now on! ” |
| Tim K Macclesfield |
| 04/01/2007 |
| “ Well its now New Years Eve - no cooking tonight we're going out! The rayburn is working like a dream (actually appears to be working better than when I had a 'professional' in!) Thanks for all your advise and information. I'm thinking of becoming a female rayburn engineer! Happy New Year Gill ” |
| Gillian P, Dunhampton |
| 01/01/2007 |
| “ Thanks for all your help. The instructions were good, but all the extra telephone help with flow rates and the flue were vital to our repair work. And all done with good humour despite our constant questioning!! Keep up the good work and we'll help spread the word. ” |
| Edward G. Wiltshire |
| 14/12/2006 |
| “ Thanks to David for his help after I bungled the purchase of DIY AGA Service. We lost contact with the chap that used to service our Aga and the local Aga agent decided we weren’t local enough for them, so it probably hasn’t been serviced for over a year. We turned it off during the hot weather for a couple of months which I now know, probably made it worse, good job we like Barbeques. When I relit it, it went out after ½ hour. Anyway, recently when I got home from work, I announced to my wife that I was going to service the Aga. I don’t know whether it was a sigh of relief or despair but I got stuck in. The carbon was so solid it took about 1 ¼ hours to do the whole thing, I used a masonry drill bit so as not to damage the pipe and re used the old wick even though I knew I should wait for the new one to arrive. After waiting for the oil and checking for leaks, it lit immediately. I quite enjoyed it really!! Thanks again to AGA DIY Service, I’m now looking forward to some good old fashioned English cooking ” |
| Jonathan S. Bexleyheath |
| 12/12/2006 |
| “ David,, You asked for feed back, so I will give you some. My AGA is nearly as old as me.It is an old solid fuel two oven converted to oil type inherited by me when I bought the house 10 years ago. Since living here I have used the local AGA dealer to get it serviced.They have been expensive difficult to get,and worsed of all arrogant and dismissive to my needs. After being told in late November that no service was available to anyone who was not a "regular"customer until their service engineer returned to work,which will be after Christmas I found you on the internet. You returned my contact immediately and sent the wick I asked for immediately as well. The instructions I received on the internet gave me the confidence to tackle the job of servicing my AGA and in one and a half hours it was all back together and alight again. Now five hours on at 8.30.pm the AGA is hot, I feel a great deal of satisfaction as does my son who helped me.the local dealer will not be getting any more trade from me or any one else with an AGA I know in this area. Many thanks Best wishes, Kevin ” |
| Kevin W, Driffield |
| 06/12/2006 |
| “ Just wanted to say thanks for your excellent instructions. Having had an Aga for 7 years I was bored and frustrated with the 6 monthly expense but more so by the ordeal of getting our local service engineer to come at all and then to actually turn up when he said he would. (Other companies in the area who claim to service Aga's in their ads seem reluctant in reality for some reason!). Anyway, the service was as easy as you said and she's burning brightly! Thanks , Richard ” |
| Richard W, Rutland |
| 30/11/2006 |
| “ Many thanks for your assistance over the ‘phone; it’s so nice to do business with someone who so obviously, genuinely wants to help. Not only is the Aga now working fine after its first assault by inexperienced hands but actually it appears to be working more efficiently. It no longer pops (which was something we thought we just had to get used to) but now works happily with a low faint blue light and silently gives the false impression that it is not using any oil at all. I have no doubt that I will complete the next service in less than half the time and look forward to the challenge of that. Thanks again for your excellent service. N D ” |
| Nigel D. Lechlade |
| 30/11/2006 |
| “ Hi – I am writing to thank you for your excellent DIY burner setup instructions as well as your very helpful pointers. The AGA has been running for 30 mins and there is no sign of any yellow flames. Indeed, the bottom 2-3” of the shell shows continuous blue flames and it is a beautiful cherry-red all the way up from there. The AGA ran for the best part of 12 months in my last house before I took it apart 2 years ago and relocated it here. It was originally set up by an “AGA specialist” and has never burned as cleanly as it is at present – I only hope it will continue to do so! My wife has now started speaking to me again (she stopped speaking after I filled her new kitchen with black smoke a few weeks ago). Thank you again, Neville, Ashby de la Zouch ” |
| Neville |
| 21/11/2006 |
| “ Hi, thx for the excellent instructions we have just completed our first service of aga and found instructions easy and comprehensive. We will recommend this service to all, thx for your help. We have sent in an order for more wicks also. ” |
| Sheree |
| 28/10/2006 |
| “ Dear David Thank you! Got home from work and set to with your instructions after dinner. Very simple and straightforward; “does exactly what it says on the tin”! Aga safely relit and fully up to temperature this morning. A delighted wife, and dead-chuffed hubby having saved £80 – and of course more every service. Thank you. Only grumble is that I wish I had had this excellent advice 12 years ago when we inherited the Aga! ” |
| Chris S-B, Westerham |
| 23/09/2006 |
| “ All done and dustied, what a wonderful saving. My husband managed the service without any problems thanks to your clear instructions and illustrations. Thank you. ” |
| Gillian from Dumfries |
| 04/08/2006 |
| “ David Thanks for your prompt reply. I have to say that I was a bit nervous prior to using your service as this would be one of these incomprehensible guide where step 1-3 are simple and then step 4 has the whole things apparently completed!!!! Not at all - I serviced my aga in an hour - running perfectly now and the instructions are great and "clutter" free. Why doesn't everyone do this and save £95 a service!!!! Regards Rupert ” |
| Rupert L. |
| 05/04/2006 |
| “ Excellent instructions and very easy to follow. The job was done in half an hour with no problems at all. ” |
| Allendale T. Northumberland |
| 17/11/2005 |
| “ We've only been here 3 years and the 50 year old Aga we have inherited in the process has become a much loved feature of the house - it is even nicer to have so much more understanding of her thanks to agadiyservice. ” |
| John H. Lincoln |
| 05/07/2005 |
| “ Thanks- instructions were spot on! Pictures were clear and helpful. I've successfully serviced our oil Aga and it's now working at peak performance! ” |
| Stephen S. North Yorkshire |
| 08/06/2005 |
| “ Dear David and George, Thank you for sending me a replacement wick so promptly. Also I would like to say thank you for your first class instructions and all the extra information in the technical FAQ's. ” |
| John D. Berkshire |
| 07/05/2005 |
| “ David, thanks for taking the chance. The cheque has been written, stuck in an envelope and will be posted tomorrow morning. Your instructions were nice, clear and easy to follow. We are new to AGAs but the difference your instructions made were very evident. We have just suffered both the AGA and oil boiler going off at the same time. AGA seems fine now but still no luck with the boiler, real old thing that needs to be replaced. Difficult getting people out here. Thanks again for the help and of course the trust as well. Steve ” |
| Steve G. Aboyne, Scotland |
| 04/10/2004 |
| “ Hello Yes, am now a fully paid-up d.i.y Aga Service Engineer! The only refinement has been that I have to drill out the carbon in the entry to the crucible as the coat hanger wasn't effective. Otherwise well-pleased and am saving a fortune. Regards John ” |
| John F. Berkshire |
| 07/09/2004 |
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